At Wholesale Outerwear, we want every customer to feel confident when purchasing our bulk case-pack jackets and outerwear. While we stand behind the quality of our products, we understand that returns may occasionally be necessary. This Return & Refund Policy outlines the conditions, procedures, and timelines for returning merchandise purchased through our website.
Our policy is designed to be clear, fair, and hassle-free for all U.S.-based wholesale buyers, including retailers, schools, non-profits, and organizations. Please review the details below to ensure your return is processed smoothly.
We offer a 30-day return window from the date of delivery. To qualify, items must remain in unused, original condition and still inside their unopened case packs. Because we ship bulk wholesale products, we cannot accept partially used, opened, or mixed case packs.
Returns are accepted by mail only. Customers must contact us before sending back any merchandise so we can review the request and provide instructions. Unauthorized returns may be refused or delayed.
Once we approve your return request, we will issue a free downloadable/printable return label.
To ensure a successful return, all products must be returned exactly as received. Because wholesale shipments are sold in sealed case packs, the following conditions apply:
Certain items may be ineligible for return due to hygiene or bulk-order handling requirements. These exceptions help us maintain product integrity and safety.
We do not charge restocking fees of any kind. All eligible returns are processed without deductions.
Once your return is received and inspected by our team, your refund will be issued back to your original payment method. Refunds are processed quickly, ensuring minimal delay for our customers.
Please note that your bank or payment provider may require additional time to reflect the refund.
At this time, we do not offer direct exchanges due to the nature of bulk case-pack inventory. Customers wishing to change styles or sizes may return the original items (if eligible) and place a new order.
If your shipment arrives damaged or incorrect, notify us immediately so we can quickly resolve the issue. We may request photos to speed up the review process.
Before sending a return, customers must:
Returns without approval may experience delays.
If you need assistance with a return or refund, our team is here to help. Reach out during business hours for fast and friendly support.